Privacy Policy Privacy Policy and Terms of Use

Pet Space Group Limited and its subsidiaries (“Pet Space Group”, “us” or “we”) is committed to protecting the privacy of its customers, partners, followers and supporters. All personal data collected and administered by us is treated with the strictest confidence and in compliance with the Personal Data (Privacy) Ordinance (the “PDPO”). Personal Data Protection Act 2012 (the “PDPA”).

Our personal information collection practices are set out below, detailing the type of information we gather and track, how the information is used and with whom the information is shared. This Privacy Statement also applies to personal data which is collected, processed or used by Pet Space Group’s service providers for service delivery on our behalf.


From time to time, you will be asked to provide us with personal data about yourself including your name, contact information, credit card payment details etc., for you to:

  • Purchase a product or service

  • Reserve an appointment

  • Sign up to an event or activity

  • Subscribe to an e-newsletter

  • Submit your application for employment or volunteering opportunities

  • Respond to a customer survey

The exact purpose for which we will use your personal data is set out in the personal information collection statement provided to you on or before the collection of your personal data. Depending on the nature of the activities in which you may take part, some of the information we request from you will be mandatory, while the supply of other information is optional. At the time of collection of your personal data, we will indicate what is mandatory and what is optional. If you choose not to let us have the mandatory information, we may not be able to provide the related services or products requested by you.

By submitting to Pet Space Group your personal data, you consent to Pet Space Group’s usage of your data in connection with the provision of services or products that you wish to acquire in accordance with the personal information collection statement provided to you on or before the collection of your personal data.


For operational reasons, we may use external third parties to support our service provision, which may consist of credit card payment processing, customer enquiries handling, packaging and delivery, and marketing and communication activities on our behalf (we will never provide your personal data to any third party service provider for the purposes of enabling that third party to market its own products or services to you). The personal data we transfer to our service providers (whether inside or outside the country) is provided strictly on a need-to-know basis, and the security and confidentiality of all personal data is safeguarded by contractual means between Pet Space Group and our service providers.

In order to improve the quality of our service, we also from time to time use your personal data for statistics and survey purposes. All reports we share or publish do not contain personally identifiable information. Your privacy is protected.


When you visit our website, a cookie is downloaded onto your computer alongside the web content. A cookie is a small amount of data that is sent from the web server to your browser and stored in the hard drive of your computer. It is used to assign a unique identification to your computer and securely store information such as user IDs, passwords, preferences, and online profiles. To improve the quality of our service and communication, Pet Space Group and, occasionally, our advertising and media contractors, may use this data anonymously to analyse trends and statistics.

You can choose to disable such cookies by changing your browser settings.


Pet Space Group committed to provide the best service we can offer to pet owners. Therefore we would like to be able to contact you to keep you informed of Pet Space Group’s campaigns, activities and corporate news.

However, we cannot use your personal data for such purposes without obtaining your prior consent. You can indicate your preference not to receive such information in the personal information collection statement provided to you at the time that we collect your personal data for such purposes. You can also contact us at any time (via the contact details below) to inform us that you wish to cease receiving such further marketing materials. It may take up to maximum 30 working days for your request to become effective.


Pet Space Group strives not to maintain personal data for longer than necessary in order to fulfil the purposes for which it was collected. As a general rule, we store in our database:

  • Sales records for at least 7 years

  • Personal particulars of event participants, campaign supporters, volunteers, and mailing list subscribers for 3 years

  • Unsuccessful applications for job, volunteering and programme activities for 6 months.

All information is disposed of by secure means.


Pet Space Group’s website contains links to other sites operated by third parties. We are not responsible for and have no control over the privacy policies or the content of these websites.


Pet Space Group reserves the right to disclose any personal data if so required or permitted by law.


We may make changes to this Privacy Statement from time to time. The amended Privacy Statement applies from the date it is posted on our site and will govern the way in which we collect and use personal data from the date of the change. However, if we intend to use your personal data for a new purpose not directly related to the original purpose of collection (as specified in the relevant personal information collection statement provided to you), then we will obtain your consent prior to such new use.


By using our sites, you consent to the collection and use of information by Pet Space Group in accordance with this Statement. If you do not agree to this Statement, please do not use our sites.

This Statement was last updated on 1 January 2020.


Google’s advertising requirements can be summed up by Google’s Advertising Principles. They are put in place to provide a positive experience for users.

We use Google AdSense Advertising on our website.

Google, as a third-party vendor, uses cookies to serve ads on our site. Google’s use of the DART cookie enables it to serve ads to our users based on previous visits to our site and other sites on the Internet. Users may opt-out of the use of the DART cookie by visiting the Google Ad and Content Network privacy policy.

  •  Google Display Network Impression Reporting
  • Demographics and Interests Reporting

We, along with third-party vendors such as Google use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) or other third-party identifiers together to compile data regarding user interactions with ad impressions and other ad service functions as they relate to our website.


Users can set preferences for how Google advertises to you using the Google Ad Settings page. Alternatively, you can opt out by visiting the Network Advertising Initiative Opt Out page or by using the Google Analytics Opt Out Browser add on.

Terms of Use

Use of this website, and all pages in this domain (together, the “Pet Space Group Website”), constitutes acceptance of the following terms and conditions (“Terms of Use”). Pet Space Group Limited (“Pet Space Group”) reserves the right to seek all remedies available by law for any violation of these Terms of Use, including any violation of Pet Space Group’s rights in the Pet Space Group name and emblem and its rights in connection with the information, artwork, text, video, audio, or pictures (together, the “Content”) of the Pet Space Group Website. These Terms of Use are a legal agreement between you and Pet Space Group.  

By accessing and using the Pet Space Group Website, you signify that you agree to these Terms of Use. If you do not agree to these Terms of Use, please do not use the Pet Space Group Website. These Terms of Use apply regardless of whether you access the Pet Space Group Website through a computer, a mobile device or otherwise.